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Body Shop / Collision Center Estimator

Body Shop
North Brothers Ford in Westland Michigan is seeking an experienced Estimator. As an Estimator for North Brothers Ford, you will be an important instrument in making a customer’s bad day into an overall great experience. Our Estimators are specialists in communication, customer focus and attention to quality and details. They serve as a liaison between the customer and the insurance company to ensure that the vehicle repairs are done right the first time and on time when promised.

Responsibilities

Estimator Responsibilities: • Work closely with customers to repair vehicle as quickly as possible • Serve as a liaison between the customer and the insurance company • Coordinated with Certified Body Shop Technicians to ensure satisfactory completion • Quality control checks prior to customer taking delivery of vehicle • Process deductible or payments

Requirements

Estimator Requirements: • Genuine desire to serve • Previous experience as an Estimator • Ability to handle multiple tasks at once • Proficiency in Microsoft Office • Experience with Dealertrack is a plus • Previous experience with CCC estimating software • Meticulous attention to detail • Consistent composure • Clean driving record • Ability to pass a background and drug test

Compensation

We will provide you the infrastructure to be the best: • Generous pay plan • 401(k) plan • Opportunities for personal and professional growth • Medical and dental insurance • Paid vacation and sick leave • Employee vehicle discount program
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Digital Sales Staff

BDC
North Brothers Ford in Westland, MI is currently seeking highly motivated, results-driven digital sales staff member with experience in phone scripts, DMS systems and retail sales. Daily tasks include: answering phone leads with the proper script process, properly executing the internet lead process for lead generation, and finally, selling the vehicle once the customer arrives on site. Team members must have clear communication and organizational skills. Retail Hours Apply.

Responsibilities

•Monitor and respond to all Internet leads (referral services and website) •Develop client prospecting file upon lead receipt •Quote inventory availability •Completing Sales Process with customers from appointments. •Remain up-to-date on products, market trends, and certifications •Understand and abide by the dealership sales process •Maintains a professional demeanor while on the job and treats members of the public in a courteous and non-discriminatory manner

Requirements

•High school diploma or GED preferred •Unrestricted driver's license and clean driving record •Verifiable sales performance (any industry) •Sales experience 1 year ++
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Auto Dealership Prep/Porter

Service
North Brothers Ford is seeking qualified and detailed individuals for our New and Used Vehicle Prep/Porter positions in our Service Department. Some of the responsibilities include ensuring vehicles are cleaned and prepped for customer deliveries, maintaining the vehicles on the lot, and assisting management in any way necessary to ensure the highest satisfaction to our customers. We are interested in individuals who are energetic, detailed, and have a good work ethic. Dealership experience is preferred. We offer a great work environment, medical, dental, and life insurance, as well as paid vacations and a 401K plan. A valid driver’s license with a clean driving record is required.
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Auto Body Technician - Signing Bonus D.O.E.

Collision Center
If you have recent Ford Dealership experience as a Collision Center Technician and you are I-Car certified, then we have an immediate opening for you. Due to our workload, we are in need of Collision Center Technicians. This is a full time position, Monday through Friday and some Saturdays. We offer flexible hours, medical and dental insurance, 401K plan and great people to work with. If you have the required qualifications, then we want to talk to you.
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New Vehicle Sales Person

New Vehicle Sales
Tired of selling Furniture, Televisions and Cellular Phones? Would you like to make some real money and have a career instead of just a job? North Brothers Ford is seeking New Vehicle Sales People. We have the best pay plan in town, great benefits, a great environment and plenty of inventory. Please reply in confidence to this posting.

Responsibilities

What we are looking for: The new-vehicle salesperson is responsible for selling new vehicles while maximizing dealership gross profit, volume and customer satisfaction standards. This position includes four broad areas of activity: personal work habits, prospecting, selling and follow-up. Realize that business is built on customer satisfaction and devote himself/herself to guaranteeing satisfaction of customers. Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals. Report to the new vehicle Sales Manager regarding objectives, planned activities, reviews and analyses. Determine each customer's vehicle needs by asking questions and listening. Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers. Demonstrate new vehicles (includes test drives). Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, paperwork and other features. This is important as it lays the foundation for customer loyalty. Attend all sales meetings. Maintain and follow up with customers and prospects utilizing industry standard CRM applications. Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively. Understand the terminology of the automobile business and keep abreast of technological changes in the product. Know and understand equity and values, and be able to explain depreciation to the customer. Know, understand and obey all applicable federal, state and local laws which govern retail auto sales. Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Requirements

High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid Michigan driver's license. Professional personal appearance. Excellent communication skills. Ability to sell a minimum quota according to dealership standards. All applicants must be authorized to work in the USA All applicants must perform duties and responsibilities in a safe manner All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid drivers license.
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Quick Lane Technician

Service
North Brothers Ford is in need of a Quicklane lube tech. We are looking for friendly and outgoing individuals who can perform the job functions of changing oil and other necessary general maintenance procedures on automotive vehicles. The ideal candidates will have experience on a quick lane, must be able to follow directions and adhere to processes, have a good work ethic and perform in a fast paced environment. This is an entry level position with full time benefits. The job will require working some Saturdays.

Responsibilities

•Perform vehicle inspections, basic maintenance, minor repairs, and documenting repairs. •Perform oil changes and lubrication work. •Communicate with service advisor when additional repairs are needed or when repairs cannot be completed in the scheduled time period •Work alongside skilled technicians to learn how to perform quality vehicle service maintenance and repairs.

Requirements

•Lube Tech must have previous automotive Quick Lube experience. •Must have own tools. •Lube Techs require strong communication skills in serving customers and working with other employees. •Valid Driver’s License and clean driving record •Must consent to and pass a drug/background screen
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Automotive Technician - Signing Bonus D.O.E.

Service
If you have recent Automotive Dealership experience and current State certifications, then we have an immediate opening for you! Act now and depending on your previous experience, we also have a signing bonus for you. Due to increased business, we are in need of technicians. This is a full time position, Monday through Friday and rotating Saturdays. We offer flexible hours, medical and dental insurance, 401K plan and great people to work with. If you have the required qualifications, then we want to talk to you. Please e-mail your resume for consideration.

Requirements

Ideal candidate will have the minimum of two years of automotive dealership experience. Must be State Certified. Ability to work in a fast paced, dynamic and self motivated environment. Candidate must pass a background and drug test. Contact us today for an immediate and confidential interview.
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Used Vehicle Sales Person

Used Vehicles
Tired of selling cell phones, furniture, appliances or other low gross, low paying items? North Brothers will train the right individuals! Are you creative, dedicated, tenacious, exacting? Are you willing to take advantage of the latest tools, techniques and technologies? Do you want to make a difference? If you are all these, you belong at North Brothers Ford. Due to growth at North Brothers Automotive, we have immediate openings in our Westland Used Vehicle Sales Operations. The used vehicle automotive sales representative is responsible for selling vehicles and meeting dealership gross profit, volume and customer satisfaction standards. This position includes four broad areas of activity: personal work habits, prospecting, selling and follow-up.

Responsibilities

 Realize that business is built on customer satisfaction and devote himself/herself to guaranteeing satisfaction of customers.  Determine each customer’s vehicle needs by asking questions and listening.  Demonstrate vehicles (includes test drives).  Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.  Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.  Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.  Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.  Attend sales meetings and training offered by the dealership and the manufacturer.  Utilize current dealership follow up and prospecting systems.  Maintain an owner follow-up system that encourages repeat and referral business.  Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.  Understand the terminology of the automobile business and keep abreast of technological changes in the product.  Know and understand equity and values, and be able to explain depreciation to the customer.  Know and understand the federal, state and local laws which govern retail auto sales.  Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.  Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Requirements

Pre-Owned Auto Sales Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid Michigan driver’s license. Professional personal appearance. Excellent communication skills. Ability to sell a minimum quota according to dealership standards. All applicants must be authorized to work in the USA All applicants must perform duties and responsibilities in a safe manner All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation

North Brothers has the best pay plan in the city! Full-Time Benefits Offered at North Brothers Automotive; Paid Vacations, Dental Insurance, Life Insurance, Optional Disability Insurance, 401k Retirement Savings Plan, Health Insurance, Optical Plan, Employee Discounts, Training & Educational Assistance and Career Growth Opportunities!
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North Brothers Ford

33300 Ford Rd.
Westland, MI 48185 734-928-2108
North brothers ford Quick lane 2

Sales Hours

Mon & Thurs
8:30am - 9pm
Tues, Wed, Fri
8:30am - 6pm
Sat
9:00am - 3:00pm
Sun
Closed
734-928-2108

Service Hours

Mon & Thurs
7am - 8pm
Tues & Wed
7am - 6pm
Fri
7am - 7pm
Sat
9am - 3pm
Sun
Closed
734-821-7451

Collision Hours

Mon & Thurs
7:30am - 8pm
Tues, Wed, Fri
7:30am - 6pm
Sat
9am - 3pm
Sun
Closed
734-821-7429
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